ASKED QUESTIONS (FAQ)
is the difference between laminate and real wood floors?
Real wood floors will age and mature with your property, this means that
they will mark and dent more easily than a laminate would but this is
part of the character of real wood floors and should not be viewed as
a fault of the product. The shade of the wood surface will change with
exposure to sunlight. Dependant on the species, it will either lighten
or darken with age. The shade variation will only go on to a certain level
and then cease. Any unexposed surface areas will eventually catch up with
the colour differences once exposed. Depending on the type of real wood
floor (solid or engineered) it can sanded and re lacquered a number of
times to prolong the life of the floor.
is the difference between Solid Wood Flooring and Engineered Wood Flooring?
Each type of flooring has its specific use and choosing one over the other
is dictated by your lifestyle and needs. Solid wood should be in a moisture-controlled
environment. Solid wood can be glued and nailed down onto wood subfloor
(timber batten or plywood). Engineered wood flooring consists of a multi-plied,
cross-stacked backing with a real wood veneer (top layer of a selected
species). Engineered wood flooring can be used on grade, above and below
grade. Engineered wood flooring is more dimensionally stable so it can
be installed in areas where solid wood is not compatible due to moisture.
Engineered wood can be glued and nailed down over wood subfloor. Engineered
woods can also be laid as a floating floor, but the floor is not anchored
to the subfloor.
hardwood floors difficult to maintain?
It is very easy to maintain a hardwood floor. As long as good installation
materials are used (i.e. high quality coating and good quality timber
flooring with proper moisture content) and reliable installation methods
are applied, a hardwood floor will not require heavy maintenance. We do
offer a series of care, maintenance and cleaning products that specially
designed for taking care our lacquer and oil finished solid and engineered
hardwood flooring. Go to CARE,
MAINTENANCE AND CLEANING for more guidelines on caring for our flooring
your hardwood products scratch resistant?
Our solid and engineered hardwood flooring is respectively finished with
3 and 7 coats of imported, high quality waterbased polyurethane and acrylic
lacquer so our wood flooring is highly scratch resistant. Be advised that
heavy-duty contact, such as moving heavy furniture and high-heel contact,
can cause deep scratches and dents in wood floors. With reasonable care,
your wood floor can last a lifetime.
your hardwood products termites resistant or decay resistant?
No hardwood variety is 100% termite resistant or decay resistant. By keeping
the moisture content of wood flooring below 20%, the possibility for the
attacking of termites or fungi is lesser. As all our wood flooring products
are kiln-dried (KD), the possibility of termite attack is minimal. At
the same time, this keeps movement of the flooring (shrinkage and expansion)
to a minimum. The heartwood of some hardwood species such as balau, merbau,
belian and teak have a natural resin or odour that repels termites or
fungi. Therefore, make sure you are getting the sapfree (without sapwood)
wood flooring when you manage to install the wood flooring outdoor. Lastly,
termites do not only attack wood flooring but also your kitchen cabinets,
wardrobes, wooden door frames, timber panelling, etc. Proper soil treatment
against termites is the ultimate solution.
Is it true that imported temperate species are unsuitable for
Wood is hygroscopic in nature, wood will absorb water (expand) when comes
into contact with water (or moisture) and release water (shrink) to surrounding
if the moisture content in the wood higher than the relative humidity
in the surrounding environment, regardless the origins of the species.
As long as wood is kiln-dried to the required moisture content percentage,
it can be made into many forms of furniture or wood flooring and exported
to almost any country in the world. For example, wood product exports
to Iceland require approximately 6% to 7% moisture content while the Malaysian
equivalent standard is approximately 12% moisture content. Even local
tropical hardwood will not be as stable as imported temperate species
if the wood is not properly kiln-dried. Malaysia’s tropical and
Rubberwood furniture, for instance, are readily exported to countries
with different climates due to proper kiln-drying processes. In fact,
imported hardwood flooring requires higher quality control of moisture
content in order to ship to other countries.
does the price of installation vary from one contractor to another?
There is a broad price range for installation in the market. Generally
the price of installation is determined by the materials used; like floor
coating (imported or local water-based floor coating), sanding machine
(local conventional or imported with latest technology machine), adhesives
(solid content to water ration), subfloor materials (plywood subfloor
or rubber underlay) and nailing machine (pneumatic nailer or carpentry
air gun nailer). The better the quality of the materials used, the better
the results – which will come at a higher price for installation.
Installation methods can also influence the installation fee. Some wood
flooring installations may require a sub-base while others do not. If
a sub-based is required, the kind of sub-base material used adds to the
total cost of installation. Last but not least, the services of more experienced
and professional installers generally cost more. However, the payoff for
the homeowner is reliable, trouble-free installation and better after-sales
is the required distance between the walls and the flooring boards?
When gluing real wood floors (solid or engineered) to the subfloor an
expansion gap of 15mm towards the walls is sufficient. With floating-floor
installations for every metre of installation width the flooring requires
a distance to the wall of at least 5mm, lengthwise an expansion gap of
15mm is sufficient.
much wastage do I allow for?
Despite our strict sorting criteria and thorough quality control there
may be certain material-specific peculiarities that customers come across
during the on-site selection and installation process which may need to
be cut out. Generally, we recommend adding 5% to the room's sqm-total
for cutting scrap.
sunlight have any effects on the flooring?
Yes, any kind of wood will change its colour over time. During this process,
light-coloured wood types are not necessarily going to get lighter, dark
wood types however will get darker. Every wood type has a characteristic
aging process of its own and will react in its individual way.
Can engineered wood flooring that has been installed as a floating floor
be sanded and resurfaced?
Yes, but be aware that every sanding process will take off about 1mm of
the flooring's wear-layer. Try not to use very heavy sanding machinery
as the big weight of these machines may lead to the creation of "sanding
How much of an irregularity (drop or rise) can there be in an existing
sub floor before installing your Real Wood Flooring?
You can have a drop or rise up to 3mm over 1.2 linear metres (CONQUAS
floor boards come in tongue and groove, if one piece is damaged, do I
need to replace the whole area?
No, not necessary. We have a special method of removing and replacing
just that particular damaged piece. This saves money and time for you.
you offer warranties on your products?
We offer a standard 12-month warranty on product and workmanship defects.